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Cover Story Archive

COVER STORY

March 2009

Turlock Convention and Visitors Bureau
Making Hospitality a Priority

By Joanne Reese

Being the only paid employee of the Turlock Convention and Visitor Bureau, Desa Basulto wears many hats. Her sparkling personality launched the interview, taking us through the splendor of Turlock. We strolled through glorious countryside, into downtown’s night life, while touching on the rich and fascinating history of Turlock - a place we all like to call home.
Stepping in as director of the CVB just over a year ago, Desa tackled the fast pace and heavy workload with a smile. Minimal training propelled her into new and exciting projects. Desa’s passion for bringing people together drives her to accomplish the CVB’s mission: To bring visitors into the Turlock area, through the avenue of tourism, for the sake of enhancing the local economy.
Prior to working for the CVB, Desa was employed with the Turlock Chamber of Commerce, overseeing their events and communications. This, along with the support of her predecessor, prepared Desa for a career in tourism. She gives a lot of credit to individuals who have mentored her, and Desa is grateful for a boss who wholeheartedly believes in her.
In the hour I spent interviewing Desa, I learned a great deal about Turlock. Furthermore, I picked up some remarkable details about the woman behind CVB’s spectacular brochures. With a love for scrapbooking, and a passion for jumping into the car for a scenic drive, Desa’s hobbies, background and expertise make her a perfect advocate for Turlock.

US - What is the Turlock Convention and Visitor’s Bureau?
D - Created by the Turlock Chamber of Commerce, the CVB is an agency of the chamber, marketing and promoting Turlock as a destination for visitors.

US - What is the purpose of the CVB?
D - The purpose of generating tourism is to bring visitor dollars into our restaurants, stores and attractions. This money is used to repair potholes. It gives our kids better schools and it provides for police and fire services. Other benefits include: creating jobs for local residents, decreasing tax dollars, offering more choices for restaurants, shopping and events, providing a better quality of life and generating community pride.

US - How does the CVB serve our community?
D - We are an information source willing to provide phone numbers, directions, and specifics about Turlock’s events. We provide free promotion for any event that is open to the community. A lot of the churches and other groups don’t realize this. If you are holding an annual event, it can also be promoted on the Central Valley Tourism Association’s website, as well as on the California website. The CVB also creates an annual events calendar, informing visitors and residents of what is scheduled for the year. If an event has potential to pull in a large visitor draw, such as a concert, the CVB will create visitor bags and offer to man an information booth. We will also book hotels with special discounts and room blocks upon request.

US – What is your vision for 2009?
D - This year’s focus will be on the college audience. For instance, we will be welcoming 380 softball students for a tournament April 3 - 5. Through a special promotion, we will be encouraging those girls to stay in Turlock by doing something really unique. With 380 goodie-bags assembled, and through partnership with the Turlock Journal, we will provide discounts at various businesses. In order to persuade intercity travel, we are creating a program called “Friends of Turlock.” Businesses will have a picture frame created with their company logo on it. The students will participate in a raffle, where they will be given a map of the city, and challenged to take pictures of themselves in each frame. Then students can upload them onto the CVB website. Each picture will count as an entry into the raffle. We are hoping businesses will prepare for the influx of students and demographics by coming up with ideas that will keep new customers coming back.
We will also be providing our hoteliers with a luncheon in 2009, offering promotional support while creating a networking opportunity with other local agencies. Last year, we invited the Turlock police services to come and talk about innkeeper laws and how to best work with the police as issues arise.
Culinary tourism is another focus for 2009. The CVB will be partnering with the Stanislaus County Round Table in putting their winter forum together. This will encourage local restaurants to draw tourists in through promotions and specials, making Turlock a culinary destination. People who visit Turlock look for the hole in the wall kind of restaurant, wanting to find out where the locals like to eat.

US - How are new residents in Turlock reached?
D - A little over 1,000 visitor packets are handed out each year. These packets include information about Turlock, important numbers, a list of the chamber members, as well as a yellow-page directory on various topics.

US - How can a Turlock resident benefit first hand from the CVB’s services?
D - I would guess that many people don’t know how many treasures we have here in Turlock. A self-guided tour has been created on CD. We encourage every Turlock resident to jump into their car to discover what this area has to offer. Starting at the Fruit Yard, this three and a half hour narration takes you to Turlock Lake, down Geer road, with highlights about the college, taking you through Medic Alert’s history, into down town with wine tasting, art galleries and theater performances, then on to some rich history about the fair grounds, finishing at Monte Vista Crossing. You can purchase a CD for $5.00 at the Turlock Chamber of Commerce, 115 S. Golden State Boulevard.

US - How did you get employed with the CVB? What kind of work did you do before?
D - I worked with the Chamber of Commerce prior to this, doing their events and communications. I’ve never worked in tourism before, but I am very lucky to have the boss I have. She believes in me, seeing that I do have the strengths needed to fill this position. My predecessor has come by to offer me pointers and tips, walking me through various projects. She helped me understand the CVB, how it works, what it does, and how I can make it better.

US – Has the economy’s downfall affected the CVB? If so, how?
D - The economy has affected the CVB. Hotel occupancy rates decreased in 2008. That has a direct affect on the CVB because Transient Occupancy Taxes drop. The City of Turlock pays the CVB a percentage from this fund.
To combat the dip in hotel sales, we have boosted our community funding this year. We believe that helping event promoters with sponsorships will encourage them to continue to hold great events in Turlock. (Events such as: CSUS’ Fireworks Extravaganza, Kool Kars for Charity Car Show, and the Back Country Horsemen’s Rendezvous.)

US - Where do you see the CVB in the next five years?
D - I would really like to see the CVB be able to support three full-time staff members. If we had a convention center or a large event center here in the community, we could start modeling ourselves after Stockton’s CVB. I would like to see Turlock become a destination city, possibly a wedding destination.

For more information about the Turlock Convention and Visitor Bureau, you can visit their website at www.visitturlock.org. If you would like to purchase a CD tour of the South County for $5.00, you can pick one up at 115 S. Golden State Boulevard. You may reach Desa Basulto by calling (209) 632-2221 or emailing her at desa@visitturlock.org.


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